Terms and Conditions for Crossness Storage Services

These Terms and Conditions set out the basis on which storage services are provided by Crossness Storage. By making a booking, accessing a storage unit, or otherwise using the service, the customer agrees to be bound by these terms. Please read them carefully before entering into any agreement. These terms are designed to provide clarity on the booking process, payment obligations, cancellations, liability, waste rules, and the governing law that applies to the service. For the purpose of these terms, references to “we”, “us” and “our” mean the storage provider, and references to “you” and “your” mean the customer or anyone acting on the customer’s behalf.

1. Booking Process

All bookings are subject to availability and acceptance by us. A booking request may be submitted through our usual channels and must include accurate information about the customer, the intended use of the unit, and any access requirements. We may request identification, proof of address, or other supporting information before confirming a booking. A booking is only considered confirmed once we have accepted the request and, where required, received the initial payment or deposit. We reserve the right to refuse a booking where the information provided is incomplete, inaccurate, or suggests that the requested storage use may be unsuitable, unlawful, or unsafe.

2. Access, Use, and Customer Responsibilities

Once the booking has been confirmed, you will be allocated a unit or space for the agreed term. The customer must ensure that all goods placed into storage are owned by the customer or that the customer has lawful authority to store them. You are responsible for checking that the unit is suitable for the items stored and for ensuring that the items are properly packed, protected, and secured. We may set reasonable rules for access, operating hours, safety, and site conduct, and you must comply with them at all times. You must not allow any third party to use your unit unless we have expressly agreed otherwise.

We may inspect the unit or area at reasonable times, including where we have concerns about safety, damage, prohibited goods, or breach of these terms. If we believe there is an immediate risk to people, property, or the operation of the service, we may take necessary action without prior notice, including restricting access, moving items, or contacting the relevant authorities. You are responsible for keeping your contact and billing details up to date throughout the storage period.

3. Payments and Charges

Fees will be charged in accordance with the price agreed at the time of booking or any revised price notified to you in advance. Charges may include storage rent, administration fees, deposits, late payment charges, cleaning fees, disposal fees, and any other sums set out in the booking confirmation or service agreement. Unless stated otherwise, all prices are payable in advance and on the dates specified by us. If payment is not received on time, we may suspend access to the unit, charge interest or reasonable administrative costs, and exercise any rights available to us under these terms.

Payments must be made using the methods we accept at the time of booking or invoicing. Any bank charges, card processing fees, or foreign exchange costs imposed by your payment provider remain your responsibility unless we state otherwise. If a payment is reversed, cancelled, or fails for any reason, you must immediately make the outstanding amount good. We may apply payments received first to any outstanding charges, then to storage fees, and then to other costs owed by you. If your account remains unpaid, we may continue to apply our rights under the default and enforcement provisions of these terms.

4. Cancellations, Early Termination, and Refunds

You may cancel a booking before the storage term begins by giving written notice in accordance with the cancellation procedure notified to you at the time of booking. If you cancel before the agreed start date, any deposit or advance payment may be refundable only to the extent stated in your booking confirmation and subject to any non-refundable administration costs. Once the storage term has started, early termination does not automatically entitle you to a refund. We may, at our discretion, provide a pro rata refund for unused full weeks or months only where this is expressly offered in writing.

If you fail to collect your items at the end of the agreement, continue to hold a unit without authority, or otherwise breach these terms, we may terminate the agreement on notice or immediately where required for safety, legal, or operational reasons. Any refund due after termination may be reduced by sums you owe us, including storage charges, cleaning, disposal, repairs, and enforcement costs. You remain responsible for removing all items from the unit and leaving it in a clean and usable condition by the end of the booking period.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the storage service, but we do not guarantee against every risk. To the fullest extent permitted by law, we are not liable for loss or damage to goods stored, except where such loss or damage is caused by our negligence, fraud, or wilful default. We are not responsible for deterioration caused by inherent vice, damp, mould, infestation, temperature change, poor packing, unsealed containers, or the nature of the items themselves. You remain responsible for arranging suitable insurance cover for goods placed into storage if you wish to protect against risks that are not covered by us.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Where we are found legally responsible for loss or damage, our liability will be limited to the reasonable direct loss proven by you and will not extend to indirect, special, or consequential losses such as loss of profit, loss of opportunity, or business interruption. You acknowledge that storage involves some level of inherent risk and that the value of goods should be declared and insured appropriately where necessary.

6. Prohibited Items and Waste Regulations

You must not store, bring onto the premises, or leave behind any item that is illegal, hazardous, offensive, environmentally harmful, or likely to cause damage, contamination, fire, or nuisance. This includes, without limitation, explosive materials, flammable liquids, perishable food, live animals, toxic substances, stolen goods, counterfeit goods, or any item the storage provider reasonably believes may endanger people or property. We may refuse access, remove items, or contact the appropriate authorities if prohibited goods are discovered or suspected.

You must comply with all applicable waste, environmental, and disposal laws. No rubbish, unwanted items, packaging waste, liquids, or contaminated material may be abandoned in the unit or around the premises. If you leave waste behind, you authorise us to remove, sort, transport, recycle, store, or dispose of it at your risk and expense, subject to legal requirements. Any costs arising from improper disposal, contamination, spillage, or environmental breach will be payable by you, including remediation or specialist cleaning charges. You must also ensure that any waste transfer, transport, or disposal arranged by you is lawful and handled by an appropriately authorised person or business.

7. Default, Enforcement, and Storage of Uncollected Goods

If you fail to pay sums due, breach these terms, or do not remove your goods when required, we may treat the agreement as being in default. In such circumstances, we may deny access to the unit, charge reasonable additional fees, and take steps to recover debts or secure the premises. Where items are left beyond the agreed term, we may exercise any contractual or statutory rights available to us in relation to uncollected goods, including notice, sale, disposal, or other lawful methods of recovery. Any proceeds of sale may be applied first to outstanding amounts owed to us, with any balance handled in accordance with applicable law.

We may also move, secure, or reconfigure goods if necessary to protect the premises, other customers, or the stored items themselves. This includes situations involving water ingress, fire risk, structural work, emergency maintenance, or suspected contamination. Where possible, we will act reasonably and give notice, but we are not liable for delay where action is needed urgently or where your breach makes immediate intervention necessary. You should not leave items in storage indefinitely without maintaining payment and communication throughout the term.

8. Termination

Either party may end the agreement in accordance with the notice period stated at the time of booking, or immediately where there is a serious breach, non-payment, unlawful use, or a safety concern. On termination, you must remove all goods, return any access devices if provided, and leave the unit empty and in a clean condition. If you do not do so, we may take further action in accordance with these terms and any applicable law. Termination does not affect rights or obligations that have already arisen, including unpaid charges, indemnities, or liability for damage.

9. Indemnity

You agree to indemnify us against losses, claims, liabilities, costs, and expenses arising from your breach of these terms, your use of the storage unit, the presence of prohibited or dangerous items, or any act or omission by you or anyone acting with your authority. This includes costs arising from cleaning, repair, legal action, third-party claims, and regulatory enforcement where your conduct has caused or contributed to the issue. This indemnity applies to the extent permitted by law and is not intended to reduce any rights you may have under mandatory consumer legislation.

10. Changes to These Terms

We may update these terms from time to time to reflect changes in law, operational requirements, pricing structures, or service arrangements. Any material changes will be communicated in advance where reasonably possible. Continued use of the service after changes take effect will be treated as acceptance of the updated terms, unless otherwise required by law or agreed in writing. If you do not agree to a change that materially affects your rights, you may terminate the agreement before the change takes effect, subject to any notice requirements or outstanding sums owed.

The above terms are intended to operate fairly and transparently in relation to storage services provided by Crossness Storage. They should be read together with any booking confirmation, inventory record, site rules, or written notices issued during the term of the agreement. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. No waiver of any breach or default will operate as a waiver of any later breach unless confirmed in writing.

11. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising under or in connection with these terms, except where mandatory consumer law provides otherwise. By using the service, you agree that the agreement is formed and performed within the legal framework of England and Wales and that any interpretation of these terms will be made accordingly.

12. General Provisions

No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. If we do not enforce a right or remedy immediately, this does not prevent us from doing so later. Headings are included for convenience only and do not affect interpretation. References to statutes or regulations include any amendments, replacements, or re-enactments. Where a term is inconsistent with mandatory law, that term will be read as amended to the minimum extent necessary to comply with the law.

By proceeding with a booking or using the storage facility, you confirm that you have read, understood, and agree to these Crossness storage terms and conditions. You also confirm that any goods placed into storage are suitable for the service requested and that you will comply with payment, access, and waste obligations throughout the agreement. These terms form the full agreement between the parties unless varied in writing by an authorised representative.