Storage Crossness Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Crossness provides storage and associated removal and transport services within the United Kingdom. By placing a booking, paying a deposit, using our storage facility, or instructing us to carry out any related services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Storage Crossness, we, us, our means the storage and related services provider operating under the Storage Crossness name.
1.2 Customer, you, your means the person, firm or company who requests our services and to whom we provide services.
1.3 Services means any storage, removal, collection, delivery, packing, handling, or associated services provided by us.
1.4 Goods means all items of any nature which are entrusted to us by you or on your behalf for storage, transport, or handling.
1.5 Contract means the legally binding agreement between you and us, comprising these Terms and Conditions and any quotation, booking confirmation, or written variation agreed between the parties.
2. Scope of Services
2.1 We provide storage services and may also provide associated removal and transport services to and from our storage facility and surrounding service area, subject to availability and our operational requirements.
2.2 All Services are provided strictly in accordance with these Terms and Conditions, which take precedence over any other terms you may seek to impose or incorporate, or which may be implied by trade, custom, practice, or course of dealing.
2.3 Any quotation or description of Services given by us is an estimate only and does not constitute a binding offer until confirmed in writing or via our booking process.
3. Booking Process
3.1 You may request a quotation or make a booking by contacting us through our accepted communication channels or by using any online booking system we make available.
3.2 When you provide details of the Goods, property access, dates, and any special requirements, you must ensure that all information is complete and accurate. Our quotation and any subsequent booking will be based on the information you provide.
3.3 A booking is not confirmed until we have issued a booking confirmation. We reserve the right to refuse any booking request at our discretion.
3.4 If, on arrival, the actual requirements differ materially from the information provided at the time of booking, we may adjust our charges, modify the Services, or in serious cases decline to carry out the Services. Additional charges may apply for extra items, poor access, delays, parking issues, or any other factors that increase the time or resources needed.
3.5 You are responsible for ensuring suitable parking arrangements and access at collection and delivery points. Any parking penalties or fines incurred as a result of inadequate arrangements may be charged to you.
4. Storage Services
4.1 We will provide you with storage space, which may be in a dedicated unit or a shared storage area, at our discretion. The precise location and configuration of your stored Goods may vary as we manage our facility, but this will not affect your rights under the Contract.
4.2 Except where otherwise agreed in writing, you are not permitted unsupervised access to our storage areas. Access, if offered, may be by prior appointment only and may be subject to additional charges.
4.3 We may move your Goods within our facility as reasonably required for operational or safety purposes, provided that we exercise reasonable care in doing so.
4.4 You must not store any prohibited items, including but not limited to: perishable goods, living animals or plants, illegal substances or goods, flammable or explosive materials, toxic or hazardous substances, firearms, ammunition, or any items which may attract pests or pose a risk to the facility, our staff, or other customers.
4.5 We reserve the right to inspect Goods or open containers where we have reasonable grounds to suspect a breach of these Terms, a risk to safety, or if required to do so by law or by a competent authority.
5. Payments and Charges
5.1 Our charges for storage and associated Services will be as specified in our quotation or booking confirmation, subject to any adjustments permitted under these Terms and Conditions.
5.2 Payment terms will be communicated to you at the time of booking. Unless otherwise agreed, payment for removal and transport services is due in advance or on the date of service, and storage fees are payable in advance for each billing period.
5.3 We may request a deposit to secure your booking. Deposits are non-refundable except where we cancel the Services without fault on your part, in which case we will refund any deposit paid.
5.4 If you fail to make any payment on the due date, we reserve the right to charge interest on the overdue sum at the statutory rate and to suspend or withhold Services, including denying access to stored Goods, until all outstanding amounts have been received.
5.5 We operate a lien over any Goods stored with us. This means that if you do not pay our fees, we may retain possession of your Goods and, after giving reasonable notice, sell or dispose of them to recover sums due and the costs of sale or disposal. Any remaining balance will be returned to you where reasonably possible.
5.6 Our charges may be reviewed periodically. We will provide you with reasonable notice of any change to ongoing storage fees. If you do not accept the revised charges, you may terminate your storage arrangement by removing your Goods and settling all sums due before the new charges apply.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by providing us with notice through our accepted communication channels.
6.2 For removal or transport services, if you cancel more than a specified minimum notice period before the scheduled service date, any pre-paid service charges (excluding non-refundable deposits) may be refunded or transferred to a new date, at our discretion. The applicable notice period and any fees will be communicated to you at the time of booking.
6.3 If you cancel within the minimum notice period, fail to be present at the agreed time, fail to provide access, or otherwise prevent us from carrying out the Services, we may charge a cancellation fee up to the full amount of the quoted service charge to cover our costs and loss of business.
6.4 For ongoing storage, you may terminate your storage agreement by giving us the notice period specified in your storage documentation. Storage fees remain payable until the end of the notice period or until your Goods are removed and all outstanding charges fully settled, whichever is later.
6.5 We reserve the right to cancel or suspend Services at any time for operational, safety, legal, or financial reasons, including non-payment. Where reasonably practicable, we will notify you in advance and, if we cancel without fault on your part, we will refund any pre-paid charges for Services not yet provided.
7. Customer Responsibilities
7.1 You are responsible for ensuring that all Goods are properly prepared, packed, and labelled for collection, removal, or storage, unless we have specifically agreed in writing to provide packing services.
7.2 You must ensure that the premises from which Goods are collected or delivered are safe, and that adequate and lawful parking or loading arrangements are in place.
7.3 You warrant that you are the legal owner of the Goods or are otherwise lawfully entitled to store and arrange removal of them, and that the Goods do not include any prohibited or illegal items.
7.4 You must promptly notify us of any changes to your contact details and must ensure we can reach you regarding your storage account or scheduled Services.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the exclusions and limitations set out in this section.
8.2 We will not be liable for any loss or damage arising from your failure to properly pack or protect Goods, any inherent fault or defect in the Goods, normal wear and tear, atmospheric or climatic conditions, vermin or pests (unless caused by our failure to maintain reasonable standards), or acts or omissions of third parties not under our direct control.
8.3 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable and proportionate amount. Unless otherwise agreed in writing, any claim shall be limited to the lower of the cost of repair or the current market value of the affected Goods, subject to an overall cap per consignment or storage account. Details of any applicable cap may be provided with your quotation or booking confirmation.
8.4 We strongly recommend that you arrange appropriate insurance cover for your Goods while in storage and in transit, as our standard liability may not cover the full value of your items.
8.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services.
8.6 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability may not be lawfully excluded or limited.
9. Time Limits for Claims
9.1 You must inspect your Goods promptly upon delivery or upon accessing them after storage. Any visible loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a short period from delivery or access, as communicated in our standard claim procedure.
9.2 For loss or damage that is not immediately apparent, you must notify us in writing as soon as the issue is discovered and provide reasonable evidence of the condition of the Goods and the alleged loss or damage.
9.3 If you fail to notify us within a reasonable time, we may not be able to investigate the incident properly, and our liability may be reduced or extinguished.
10. Waste, Prohibited Items, and Environmental Regulations
10.1 We operate in accordance with applicable waste management and environmental regulations. We do not provide general waste disposal services unless expressly agreed as a separate service and priced accordingly.
10.2 You must not use our Services to dispose of waste unlawfully. Items that you intend to discard must be clearly identified to us in advance, and any agreed removal or disposal service will be subject to additional charges and appropriate handling under relevant regulations.
10.3 Prohibited items include, but are not limited to, hazardous waste, controlled substances, flammable liquids, gas cylinders, chemicals, asbestos, medical waste, and any items whose possession or transport is unlawful.
10.4 If we discover prohibited or dangerous items among your Goods, we may, at our discretion and without liability to you, remove, quarantine, or arrange for the safe disposal of such items. You will be responsible for all associated costs, fines, or penalties arising from such items.
10.5 You agree to indemnify us against any claims, expenses, fines, or penalties suffered by us as a result of your breach of waste, environmental, or related regulations in connection with the Goods or your use of our Services.
11. Termination of Storage
11.1 Either party may terminate the storage arrangement by giving the notice period stated in your storage documentation or, if none is specified, by giving reasonable written notice.
11.2 On termination, you must remove all Goods from our facility and pay all outstanding charges, including any costs incurred in relation to your account.
11.3 If you fail to remove your Goods after termination or expiry of your storage period, we may treat the Goods as abandoned, exercise our lien, and after giving reasonable notice, sell or dispose of the Goods to recover our costs and outstanding sums.
12. Data Protection and Privacy
12.1 We may collect and process personal information about you in order to provide the Services, manage your account, and meet our legal obligations.
12.2 We will handle your personal data in accordance with applicable data protection laws. Information about how we use and protect your data may be set out in our privacy information made available to you separately.
13. Force Majeure
13.1 We will not be liable for any delay or failure in performing our obligations under the Contract where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, fire, acts of terrorism, war, labour disputes, public health emergencies, or disruption to transport or utilities.
13.2 If a force majeure event continues for a prolonged period, either party may terminate the affected services on reasonable written notice, subject to payment of any sums due up to the date of termination.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the remaining provisions shall not be affected.
15.2 No variation of these Terms and Conditions shall be effective unless it is in writing and signed or otherwise clearly agreed by both you and us.
15.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.4 These Terms and Conditions, together with any quotation, booking confirmation, and any agreed written variations, constitute the entire agreement between you and us in relation to the Services and supersede any previous discussions, correspondence, or understandings.
By proceeding with a booking, using our storage, or instructing us to carry out removal or associated services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
